Customer Care Representative – Finnish speaker in Copenhagen

Careers that Change Lives

Begin your life-long career of exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

Are you a passionate, dedicated, and motivated professional who is looking for a new challenge, and do you believe that customer care is one of the most important roles in a company? We are the heart of the day-to-day support in Medtronic. We solve problems and work hard to make products flow in the right direction. We work with internal as well as external stakeholders and we expect that you can keep calm and act with energy and enthusiasm in stressful situations. Come for a job, stay for a career. We are looking for a new, Finnish speaker colleague to join our Customer Care Front Office in Copenhagen, Denmark.

A Day in the Life

• As Customer Care Representative in our Front Office, you will be monitoring and updating orders, handling complex back-order setup, and logging disputes and complaints.
• You will enjoy being analytical, focused, and service-minded. We face challenges every day, therefore we need you to act as a problem solver, work independently, and stay positive.
• We offer you a position where you will provide a professional level of support to the Shared Service Centers, the Field Sales staff, and our customers with a broad knowledge of Medtronic products, processes, tools, and policies.
• We will make sure you will get the proper training and introduction to all the above.
• As a part of your daily work, you will monitor information flows and a wide range of incoming interactions either via phone or e-mail. These interactions range from handling orders, and disputes as well to more general inquiries. You will maintain master data and order traceability.
• You will help us to meet our departmental goals and Key Performance Indicators in customer satisfaction within our guidelines and policies.

Must Have

• Bachelor’s degree or similar level of education in business or life science
• Fluent communication in Finnish and English language
• Systems savvy and expert user of MS Office suite
• Customer Service experience

Nice to Have

• Knowledge of other Nordic languages will be an advantage
• Ability to multitask and maintain composure

 

We Offer                                       

At Medtronic, you will find a diverse team of innovators who bring their unique backgrounds and their individual life experiences to work every day. We work hard to cultivate a workforce that reflects our patients and partners, we believe it’s the only way to drive healthcare forward.
We offer a competitive salary and benefits package to all our employees:

• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)

 

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

 

Our commitment

Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

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Your Answer

Is this the position you were waiting for? Then please apply via Medtronic’s job post page